How thousands of ‘overworked, underpaid’ humans train Google’s AI to seem smart

ICYMI: Contracted AI raters describe grueling deadlines, poor pay and opacity around work to make chatbots intelligent

In the spring of 2024, when Rachael Sawyer, a technical writer from Texas, received a LinkedIn message from a recruiter hiring for a vague title of writing analyst, she assumed it would be similar to her previous gigs of content creation. On her first day a week later, however, her expectations went bust. Instead of writing words herself, Sawyer’s job was to rate and moderate the content created by artificial intelligence.

The job initially involved a mix of parsing through meeting notes and chats summarized by Google’s Gemini, and, in some cases, reviewing short films made by the AI. Continue reading…
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